PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE
We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions.
LIABILITY
Florida4Less is a trading name of the Freedom Travel Group and are retail agents acting on behalf of Freedom Travel in connection with the sale of travel products and unless specified as the operator Florida4Less is an agent of the operator concerned. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by English law. The terms and conditions of the operator concerned can be found in the back of the appropriate holiday brochure. OR you may request a copy of the terms and conditions BEFORE you proceed with any booking with Florida4Less or its associated companies and trading names:
The information on this Web site is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this Web site.
This Web site also includes links to external Web sites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.
Your statutory rights are not affected and English law will administer any dispute.
PASSPORTS,VISAS & TOURIST CARDS
A valid passport is essential when travelling abroad. Although your passport has been issued for 10 yrs (5 yrs for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (usually six months). If Your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.
VISAS: IT IS YOUR RESPONSIBILITY TO HAVE A VALID VISA (IF REQUIRED}: THE CARRIER MAY REFUSE TRAVEL IF YOU DO NOT POSSESS A VALID VISA OR ENTRY PERMIT. WE HAVE NO OBLIGATION TO ASSIST YOU IN THE EVENT OF A REFUSAL: PEOPLE HOLDING NON BRITISH PASSPORTS INCLUDING EEC OR IRISH REPUBLIC PASSPORTS ARE REQUESTED TO CONTACT THE APPROPIATE EMBASSIES OR HIGH COMMISSION TO CHECK WHETHER A VISA IS NECESSARY. FLORIDA4LESS AND ITS SUBSIDERIES CANNOT BE HELD RESPONSIBLE FOR ANY PASSENGER WHO DO NOT OBTAIN THE CORRECT DOCUMENTATION AND NO REFUND WILL BE DUE SHOULD A VISA BE REFUSED.
PRICES AND PAYMENT
Prices shown on our on-line "late holidays" and " On-Line flights" searches are automatically updated several times a day by sophisticated computer software, and are correct at the time the information was received from the tour operators computers. However, prices and availability of holidays and flights are volatile and can change many times a day without any given notice to ourselves. The exact prices and full costings will be confirmed at the time of booking.
BOOKINGS THAT INCLUDE LOW COST CARRIERS:
Low cost carriers can change there prices many times a day and we can only guarantee the fare at the time of booking: We do not have a commercial agreement with any low cost carrier such as Easyjet, BMI Baby, Ryanair etc. However we are happy to book this flight on your behalf by forwarding your credit / debit card details to the airline. However no responsibility will be accepted by Florida4Less should the airline change or cancel the flight. You must also agree to the airlines booking conditions.
These can be viewed on the appropiate airline website. Once we book this flight on your behalf, we assume that you have read and agreed with the airlines terms & conditions. Payment is accepted by credit card or debit card. Please be aware that cancellation charges will apply once a booking has been confirmed. Payment by credit cards are subject to 2% surcharge for Visa / Mastercard and 3% for American Express and Diners Club
TO SECURE YOUR BOOKING
To secure a booking the Company requires a completed booking form and a minimum deposit of £150.00 per person (excluding infants under two years of age at the date of return) or full payment is due 12 weeks prior to departure. Clients booking by telephone will be deemed to have signed the declaration on the booking form and agreed to the booking conditions. Should your booking include Scheduled Flights, the deposit required may vary, and only full payment will guarantee the fare as Scheduled airlines reserve the right to increase their flight costs at any time. You will be advised of the required amount at the time of booking.
PAYMENT OF YOUR HOLIDAY
The balance of all monies due must be paid to the Company not later than 12 weeks before departure. In the case of non-payment of the balance by the due date the Company reserves the right to cancel your booking and cancellation charges will apply. Please note: payments by credit card/charge cards may include a handling fee.
IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form, or the cardholder for telephone bookings, and is communicated to us in writing. As this incurs administration costs, we will retain your deposit and in addition may apply cancellation charges.
IF YOU CHANGE YOUR BOOKING
If after our confirmation has been issued you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes. Administration charges will be incurred, please contact our office for further details. Please note that schedule flight arrangements cannot be changed after reservation has been made and any alteration to your request will incur a charge of between £125 and full ticket price.
FINANCIAL PROTECTION
We act as an agent for ATOL Holders: The air holidays and flights shown are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed on the booking confirmation sent to you. The flight bookings we make are also ATOL protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protected extends primarily to customers who book in the United Kingdom.
As part of our consumer protection policy all payments to us are paid into a separate "client account". All holidays and flights are fully bonded and protected by the ATOL financial protection scheme.
LINKS
www.dh.gov.uk
www.fco.gov.uk/knowbeforeyougo
www.ukpa.gov.uk
Our ABTA No is K5501.
Accommodation Only Bookings
1) KEY RESORTS LTD. Acts as agents for the companies and organisations featured in our manual and website. These terms and conditions constitute the terms upon which we arrange the provision of products, services or facilities for you. The suppliers with whom you or your clients will be contracting have their own terms and conditions.
2) KEY RESORTS LTD. Have taken care to ensure that the information provided in their manual and on their website is accurate. However, in compiling it, we have to rely on the information supplied to us and we are unable to warrant its accuracy. Suppliers featured may change their product, facilities or schedules. This is unfortunately beyond our control and we are unable to accept liability. When we are told of significant changes, we will inform you at the time of booking or if a booking has already been made, as soon as reasonably possible.
3) PAYMENT & CANCELLATION TERMS
a) Bookings will be accepted subject to these terms and conditions. Unless otherwise stated, as soon as a reservation number has been given in respect of a booking, a binding contract exists between us and payment of the deposit is due immediately. We will then send you a confirmation invoice showing details of the services booked. You must check this carefully and raise any queries immediately. Any subsequent changes will be subject to availability and may attract an alteration charge. KEY RESORTS LTD. reserves the right to refuse to accept a booking at its discretion.
Deposit requirements are as follows :
HOTEL ACCOMMODATION :
Value of 1st night’s accommodation or otherwise if specifically mentioned at the time of reservation.
CAR HIRE :
£25 per vehicle.
ADDITIONAL SERVICES :
Amount specified at time of reservation.
b) The balance of payment is due at least 42 days prior to the date of travel UNLESS OTHERWISE NOTIFIED. A final invoice will not be sent. Documentation & vouchers will not be released until the balance of payment has been received by KEY RESORTS LTD. In the case of reservations made less than 42 days before the date of departure, full payment must be sent upon confirmation of the reservation. If payment is not received by the due date, KEY RESORTS LTD. reserves the right to cancel the reservation and to apply cancellation charges as set out in paragraph 3, section c below. The cost of the services booked is the amount shown on your confirmation invoice and is fully guaranteed and will not be subject to any surcharges. Government action or any changes in taxation is excluded from this guarantee. This guarantee is subject to the conditions of payment being adhered to.
c) If you wish to cancel your reservation, written notification must be given to KEY RESORTS LTD. by the person named on the confirmation invoice. The date of the cancellation will be the date that KEY RESORTS LTD. receives this written notice. In the event of cancellation by you, the following cancellation charges will apply or such sum as is charged by the supplier, if greater:
Period before departure within which cancellation notice is received Cancellation fee as a percentage of total cost
28 days or more Loss of deposit only
7 - 27 days 50% or deposit if greater
within 7 days 100%
CANCELLATION OF NATIONAL PARK PROPERTIES COULD RESULT IN A 100% CANCELLATION FEE, ONCE THE RESERVATION IS CONFIRMED. PLEASE CHECK WITH RESERVATIONS FOR FULL DETAILS. HANDLING FEES ON NATIONAL PARK HOTELS MAY CAUSE OUR NETT RATES TO BE HIGHER THAN THE HOTELS PUBLISHED RATES. THIS WILL NOT BE A BASIS FOR ANY REFUNDS.
NO REFUNDS are possible for booked services which are not used.
d) If, once the reservation has been confirmed by KEY RESORTS LTD., you wish to make any alterations to the reservation details e.g. change of name, date, services, duration etc. KEY RESORTS LTD. will do all it can to assist you. The person named on the confirmation invoice must send a written alteration request to KEY RESORTS LTD. at least 42 days before the departure date and it must be accompanied by a £20 administration fee per reservation. However, any alterations by you less than 42 days before the date of departure may be treated by KEY RESORTS LTD. as a cancellation and so are subject to the cancellation charges referred to in paragraph 3, section c above.
4) CHANGES
Sometimes a supplier will change a booked service, product or facility prior to departure. If so, we will notify you of this as soon as possible. We will do all we can to arrange alternatives of equal or superior quality but this may not always be possible. As these changes are beyond our control, we can take no responsibility for any losses that may be occasioned by them.
5) LIABILITY
Whilst we always endeavour to perform or to secure the performance of all parts of the agreement fully, we cannot accept responsibility for, or offer compensation in respect of, circumstances where performance is prevented or affected or where we are forced to cancel, delay, curtail or otherwise make changes by reason of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other similar events beyond our control. We also act as agents for hotels, transport companies, car hire companies and other suppliers of services. We accept responsibility for the acts, errors and omissions or our employees, agents, suppliers and sub-contractors (providing they were at the time performing duties authorised by us) except where death or personal injury results. Booking fees may on occasions cause our rate to be higher than the hotels published rate. If this is the case no monies will be reunded by KEY RESORTS. Key Resorts can not and will not guarantee bedding in any accommodation booked through us. Single, double, triple, quad rooms refers to the number of adults in any room not the amount of beds. Where a problem arises, KEY RESORTS LTD. should be notified a maximum of 28 days after the last day of services provided. Failure to notify KEY RESORTS LTD. within this period will result in any claims not being reviewed.
6) FULL TERMS
These terms and conditions constitute the entire terms of the contract between us. Any alterations to these terms and conditions of business are only binding if made in writing and signed by an authorised representative of this company. This agreement is governed by English law and exclusive jurisdiction is conferred on the English Courts. E&OE.
Car Hire Only Bookings
Please note that due to legal restrictions, we are unable to accept bookings from USA and Canadian residents.
All holiday autos rental rates includes
• Unlimited mileage except Banff / Jasper in Canada and Australia and certain car types worldwide.
• Mandatory insurances.
• Collision damage waiver liability.
• Theft waiver.
• Airport surcharges, with the exception of Israel.
• Bail bonds (where needed).
• All local taxes except Australia where taxes are paid locally by law.
what’s not included?
• Personal accident insurance (PAI).
• Additional non-mandatory insurances.
• Insurance exclusions - see the relevant insurance sections.
• Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies vary. Please check when you pick up your car.
• Garaging, tolls, congestion charges, parking and traffic fines.
• Additional drivers charges where applicable - please check online or with our reservations department at the time of booking. These charges are payable locally.
• Delivery and collection of your car can be arranged during normal working hours. There may be a charge for this.
• Out of hours charges.
• Optional extras.
• One-way rental charges where applicable.
• Young drivers charges where applicable.
• Licence fees in Barbados and Jersey.
flight information
• For airport pick-ups, it is essential that holiday autos be given the correct flight number and arrival time, before departure. This can be done either online or by phone.
• If this is not available at the time of booking, please ensure that you inform us of this at least 7 days prior to departure, either online or by phone. No responsibility can be accepted or compensation allowed for a failed rental due to the late provision of this information.
drivers age
• If you are under 25 or over 65 years old please inform our reservations staff at the time of booking. Age restrictions may apply in certain destinations, and in some cases there may be a young drivers charge payable locally.
cancellation administration charge
• holiday autos levy a charge for cancellation of any booking you are unable to honour prior to your collection date (see below).
• No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.
• All cancellations must be made in writing, If your booking is for a destination in Spain (including the Balearics but excluding the Canary Islands) or Portugal (including Madeira) please e-mail or fax us at cancellations@ch.holidayautos.com or 0041 43 2335710.
For bookings to all other destinations, please e-mail or fax us at cancellations@holidayautos.co.uk or 01483 263 380.
cancellation charges
7 or more days before start date £15
6-3 days before start date 50%
2-0 days before start date 75%
cancellation waiver protection
• For just £5.50 per rental week, holiday autos will waive your liability to pay any cancellation charges if you are unable to honour your booking prior to the collection date. If you wish to purchase this contractual waiver charge, you must do so at the time of booking.
period of rental
• The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you wish to extend the rental period after collection of the car, or if you return the car later than stated on your voucher, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are payable on cars returned early.
special requests
• Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.
• Roof racks and ski racks: these are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their availability unless you book the 'ski max' (where available).
amendment charges
• Amendments to a booking will be subject to a £5 amendment fee.
delivery and collection/one-way rentals
• Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for delivery and collection payable locally may apply and will be advised on booking if applicable. Delivery and collection charges are included if you book 'the max' as part of your rental (where available).
• Collection is normally at the airport or local office.
• In some locations deliveries are available during normal working hours. If you would like your car to be delivered, full address and delivery time must be given at the time of booking.
• Delivery and collection must be booked by phone and cannot be booked online at this time.
out of hours charges
• In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.
• holiday autos can accept no further responsibility where there is no out of hours facility available and it is therefore recommended that customers should take independent travel insurance.
driving licence
• Drivers must produce a full British driving licence held for at least one year (or in some cases an international driving licence). Drivers with a new style licence must have all sections with them.
• In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
• It is the driver’s responsibility to ensure that he/she has the appropriate driving licence.
• Our reservations agent must be informed of any endorsements on the driver’s licence, as we may not be able to take your booking.
• No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
• Faxed or photocopied licences are not acceptable.
rental documents
• The rental voucher must be presented when picking up your rental car. holiday autos cannot be held responsible for rentals rejected if a voucher is not presented.
• You should retain your rental documents and related receipts for a minimum of 28 days after returning home.
additional drivers
• Charges often apply for additional drivers and are payable locally on pick-up. holiday autos cannot be held responsible for any increase in charges. Please check online or with our reservations department at the time of booking.
deposits
• Deposits vary by destination to destination.
• All customers will be required to leave a deposit to cover the collision damage waiver excess, theft waiver excess (where applicable) and fuel . To do so, a valid credit card in the name of the lead driver, must be produced upon collection of the car, as a form of deposit.
• Cash deposits are rarely accepted.
• Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank is not returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge. Please check the fuel policy when you pick up your car.
• Deposits against damage are required in some countries. A major credit card can be used for this purpose.
provision of cars
• Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no further liability to you, and no refund will be due.
number of passengers
• Our rental cars are insured for a maximum number of passengers. holiday autos cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.
driving restrictions
• Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.
Collision Damage and Theft Waiver Exclusions and Damage Excess Waiver Product
• If you hire a car through holiday autos we waive, in most circumstances (see exclusions below) your liability to pay for any damage caused to the vehicle during the period of hire, subject only to the payment by you of a charge, referred to as an "excess" (unless you are advised that this is not applicable at the time of booking). Your liability for the damage will be limited to the cost of the excess. We call this contractual waiver “Collision Damage Waiver” or “CDW”. CDW is subject to certain exclusions which include, without limit, when damage is caused to windows/windscreens, wheels and tyres, the underside or roof of the car or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
• If you would like us to waive your liability to pay the excess referred to above, then you can purchase our damage excess waiver product (DEW). However, please be aware that even with this product you will still have to compensate the car rental partner for damage which falls within one of the exclusions identified above.
• Theft Waiver (also known as Theft Protection) provides coverage for theft or attempted theft, of the vehicle up to the full value of the vehicle and any loss that our car rental partner may incur. You are responsible for the excess of each claim, which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at the time of booking). Your loss will be limited provided the vehicle is used and its keys returned in accordance with the terms and conditions of the rental agreement.
Damage excess waiver product (DEW)
• On all bookings you will be required to leave a deposit to the value of any CDW excess you may be required to pay if the vehicle is damaged during the period of hire (see the paragraphs dealing with CDW above). If the vehicle is damaged, the deposit will be retained and treated as payment of the excess. If, however, you have purchased our DEW product, your liability to pay the excess will be waived and you may reclaim it, subject to our terms and conditions, by filling in an accident report form (supplied by our car rental partner) and sending a copy of it to holiday autos. Your liability to pay for damage to the vehicle will therefore be limited to the cost of the daily rate you pay for CDW and DEW.
• DEW is not available in relation to prestige cars.
• DEW (and CDW) do not apply in relation to damage to windows/windscreens, wheels and tyres, the underside and the roof, the interior of the car, towing charges or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
• In the event that keys are lost or damaged, you will be liable for the reasonable costs of obtaining a replacement, and further costs if directly related to the theft of the car.
• DEW does not apply when taking four-wheel drive vehicles "off road" or on un-tarmacked roads. Your liability to pay the CDW excess will therefore not be waived in these circumstances and you may be liable for the full excess.
tax
• All taxes are included except those on any extras purchased locally. e.g. one-way drop-off fees, child seats and additional drivers.
• holiday autos reserves the right to levy any government increases in local taxes that may be introduced after the printing of these terms and conditions.
• Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that country.
car type/suitability
• holiday autos are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost).
• If you have booked a prestige car, the specific car booked is guaranteed.
• If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be provided.
• If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner immediately and holiday autos in writing within 28 days of your return. Failure to do so may result in any claims not being accepted or settled by holiday autos.
mechanical difficulties/accidents
• In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our local car rental partner within 24 hours.
• In the event of an accident you must also complete an accident report form by the end of the rental period.
• Local police should also be notified in the case of accidents and a signed police report obtained.
• Full details of third parties should also be obtained.
• Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on your voucher and rental agreement.
• You should retain copies of all rental documentation in the event an insurance company is involved.
• Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any claim for compensation.
• A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding damage excess charges.
complaints
• holiday autos aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both holiday autos and our local car rental partner. In such an event holiday autos reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. holiday autos can only consider complaints that reach them within 180 days of the final day of rental to which the rental voucher refers. Actions against holiday autos are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.
additional conditions applicable to the USA and Canada third party liability cover
• All rentals in the USA and Canada include third party liability cover, which conforms to the statutory minimum required by each state but can be as low as $5,000.
extended protection
• Our prices include excess liability cover, known as extended protection (EP). This offers third party liability cover above the minimum level of protection (see above) and increases your third party protection to $1,000,000 in respect of any claims made against you.
• EP also provides coverage up to $100,000 ($40,000 in Texas) to the renter and any family member related by blood,marriage or adoption, who, while occupying the rental car, sustained bodily injury or death caused by a negligent, uninsured/underinsured motorist.
additional conditions for australia mileage
• All rentals in metropolitan areas of Australia include unlimited mileage, except minivans where rates include 200 kms per day.
• In country areas, rates include 200 kms per day.
• In remote areas, the rates include 100 kms per day.
• Excess kilometres are charged at au $0.30 per km.
deposits
• A security deposit of between au $275 and au $1100, depending on car type, is statutory upon collection of the vehicle. Any major credit card in the lead driver’s name is acceptable for this security deposit.
the max includes:
• A full tank of fuel.
• An additional named driver.
• No out of hours charges for pick-ups or drop-offs at airport locations.
• Delivery and collection where available at max locations within a 15km radius, and within office hours. Not available in USA or Canada.
• One-way rentals - only applicable for pick-ups/drop-offs within the same country. Not available in USA/Canada.
• Cancellation protection.
• Advance registration: you will need to supply us with the named drivers’ details, driving licence, date of birth, home address, contact address during rental, passport number and place/date of issue. You can also advance register online. This information must be received 7 working days prior to rental start date.
general conditions
• All bookings by our customers are subject to our terms and conditions.
• The customer acknowledges that in making a booking with holiday autos he/she does so only on the basis of the material contained in our brochure, voucher, on our website or information provided on the phone by its employees.
• holiday autos acts as a car rental broker and agent for various independent rental companies in the countries in which it operates. Bookings made through holiday autos are subject to these terms and conditions. Please note that the rental of the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to sign a rental contract with the rental company which supplies the vehicle. You should satisfy yourself that you understand (and agree) to its terms and conditions, as you will be subject to, and must comply with these terms, and the local law. Please click here for further information.
• holiday autos cannot accept liability for any charges incurred on documentation signed for and accepted locally.
• holiday autos will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims.This list is not exclusive.
• Cars and all offers, including ‘the max’ are subject to availability. All information in these terms and conditions, including prices, is correct at the time of publication - May 2006.
How a contract is formed with holiday autos
• The way in which a contract is formed, for the purchase of car rental, is basically the same whether you book over the phone or via our website. However you choose to book, it is important to understand how and when a contract is formed.
• The technical steps required for a contract to be formed are as follows:
- When we quote prices over the telephone or place products on our website we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally or by pressing "Book Now".
- You have made holiday autos an offer to purchase the products once you have either pressed "Book Now" or done so verbally. holiday autos will then accept this offer when it has both received full payment and has sent you your confirmation voucher. Once done there is a binding contract between you and holiday autos for the product.
• Prior to making your booking and if you are at all unsure of anything relating to the arrangements being made or simply have a question that you would like to ask, you can always use our help pages to find the answer, or you can call one of our Customer Service staff, who will be happy to assist you.
consequential loss
• holiday autos are responsible for losses you suffer as a result of holiday autos breaking this agreement if the losses are a foreseeable consequence of holiday autos breaking the agreement. Losses are foreseeable where they could be contemplated by the both you and holiday autos at the time our agreement is formed. holiday autos are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and holiday autos (such as loss of profits or loss of opportunity).
force majeure
• holiday autos shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, holiday autos may terminate and withdraw this booking, reservation or rental by giving 14 days notice to the clients original billing address.
our recommendation to you
• As part of our continued commitment to quality customer service, we strongly recommend that, prior to signing our local car rental partner's rental agreement, you ensure that the details on this agreement match those details on your holiday autos car rental voucher. Any additional purchases accepted to your credit card after the rental agreement has been signed will be your own financial responsibility.
If in doubt, please consult our help section by clicking here.
holiday autos uk and ireland,
victoria gate,
chobham road,
woking
surrey
GU21 6JD
holiday autos is part of lastminute.com plc
Registered office:
39 Victoria Street,
London,
SW1H 0EE
• holiday autos uk & ireland is registered in England and Wales no.3292373.
holiday autos may on occasion record telephone conversations for quality assurance purposes.
