Booking Terms and Conditions
We endeavour to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions.
Florida4Less is a trading name of the Freedom Travel Group and are retail agents acting on behalf of Freedom Travel in connection with the sale of travel products and unless specified as the operator Florida4Less is an agent of the operator concerned. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by English law. The terms and conditions of the operator concerned can be found in the back of the appropriate holiday brochure. OR you may request a copy of the terms and conditions BEFORE you proceed with any booking with Florida4Less or its associated companies and trading names:
The information on this Web site is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this Web site. This Web site also includes links to external Web sites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.
Your statutory rights are not affected and English law will administer any dispute.
Passports, visas & tourist cards
A valid passport is essential when travelling abroad. Although your passport has been issued for 10 yrs (5 yrs for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (usually six months). If Your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.
VISAS: IT IS YOUR RESPONSIBILITY TO HAVE A VALID VISA (IF REQUIRED}: THE CARRIER MAY REFUSE TRAVEL IF YOU DO NOT POSSESS A VALID VISA OR ENTRY PERMIT. WE HAVE NO OBLIGATION TO ASSIST YOU IN THE EVENT OF A REFUSAL: PEOPLE HOLDING NON BRITISH PASSPORTS INCLUDING EEC OR IRISH REPUBLIC PASSPORTS ARE REQUESTED TO CONTACT THE APPROPIATE EMBASSIES OR HIGH COMMISSION TO CHECK WHETHER A VISA IS NECESSARY. FLORIDA4LESS AND ITS SUBSIDERIES CANNOT BE HELD RESPONSIBLE FOR ANY PASSENGER WHO DO NOT OBTAIN THE CORRECT DOCUMENTATION AND NO REFUND WILL BE DUE SHOULD A VISA BE REFUSED.
With effect from the 12th January 2009, all Visa Waiver travellers will be required to obtain an electronic travel authorisation prior to boarding a carrier to travel by air or sea to the USA or US Caribbean Islands. The electronic system for travel authorisation will be accessible via the internet for citizens and eligible nationals to apply for advance authorisation to travel under the Visa Waiver Programme.
To obtain an electronic authorisation simply log onto the ESTA Web site at https://esta.cbp.dhs.gov and complete an on-line application form. Applications must be submitted prior to travel and the US Department of Homeland Security recommends that applications be submitted no less than 72 hours prior to travel. However, please note: Any travelers who are not authorised to travel to the USA using this system must obtain a nonimmigrant visa at a U.S. Embassy or Consulate before traveling to the USA and this should be done as soon as possible as applying for a US visa is/can be a very lengthy process.
All passengers entering the USA on the Visa Waiver Programme will be required to hold a machine readable passport (the newer red passports). This also includes passengers who only intend to transit the USA en route to another country.
What is a Machine Readable Passport? - A MRP has the holder's personal details, e.g. name, date of birth, nationality and their passport number contained in two lines of text at the base of the photo page. A machine can read this text.
The UK have been issuing MRPs since 1988, however British passports issued overseas may not be machine readable.
If you need any further assistance or information relating to passport and visa requirements, please do not hesitate to contact us.
Prices and payment
Prices shown on all of our on-line searches are automatically updated several times a day by sophisticated computer software, and are correct at the time the information was received from the tour operators computers. However, prices and availability of holidays and flights are volatile and can change many times a day without any given notice to ourselves. The exact prices and full costings will be confirmed at the time of booking.
Some airlines do not include a baggage allowance or in-flight meals, therefore extra charges may apply, please check at the time of booking.
Some hotels charge a resort fee which is payable locally and is usually per room per night. If you are unsure if the hotel you have chosen charges a resort fee please contact us to check prior to confirming your booking
Private villa bookings: A property protection fee of approximately $35 per rental week or part week, payable in resort, is applicable for all private villa bookings and is non-refundable.
Your Contract is with The Freedom Travel Group Limited, a member of ABTA.
Your holiday contract
When you make a booking the contract is made with you the client being any person travelling or intending to travel on a tour operated by the company named above on the terms of these booking conditions and it includes all matters arising from it and is subject to English law and the exclusive jurisdiction of the English Courts.
You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue our confirmation invoice. By making a booking, the lead passenger confirms that all persons names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.
Your financial protection
The Package Travel, Package Holiday and Package Tours regulations 1992 require us to provide security for the monies that you pay for the package holidays booked through our company and your repatriation in the in the event of our insolvency.
Our ATOL number is ATOL 6042. When you buy an ATOL protected air holiday package or ATOL Protected flight from The Freedom Travel Group Limited you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 6042.
In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk
The price of our air holiday packages / ATOL protected flights includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
We are a member of ABTA, membership number K5501. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found on ABTA's website www.abta.com
The arbitration scheme is arranged by ABTA and administered independently by IDRS part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of illness or physical injury or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of claim must be received by the IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA code does not require such agreement.
For injury and illness claims, you may like to use the ABTA /Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com
Your holiday price policy
You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking you must pay a minimum deposit of £130 per person (excluding infants under two years of age at the date of return). Should your booking include budget or scheduled flights, cruises or other special arrangements the deposit required may vary up to the full ticket price. You will be advised of the required amount of the deposit at the time of booking. The balance of the price of your travel arrangements must be paid at least 12 weeks before your departure date. Balance due dates may vary where scheduled flights are included and where ticketing deadlines are unexpectedly brought forward this may result in a request for earlier payment. If the deposit and/or balance are not paid on time, we reserve the right to cancel your travel arrangements and retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times. The price of your holiday may change after you have booked due to changes in transportation costs including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. However there will be no change within 30 days of your departure.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges.
You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents' commission.
If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one, or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Holidays that include flights with Thomson will include the baggage cost at the basket stage, this is then your confirmed holiday price
If you change your booking
(excluding name changes)
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible.
Any request for changes to be made must be made in writing from the person who made the booking or your travel agent.
You will be asked to pay an administration charge of £25 and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Not all amendments are possible, such as changing arline / carrier although we will try to assist where possible.
Name changes before travel
Except for holidays including budget or scheduled flights if we receive notification of a change within 8 weeks of departure the charge will be £40 per name change. Any changes outside of 8 weeks will incur a charge of £30 per name change.
For holidays including scheduled flights, please note that some scheduled airlines do not permit name changes for any reason. Such charges are likely to include the full costs of the flight and may be subject to space being available for a new reservation.
If you cancel your booking
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices.
Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below:
Period before departure within which written cancellation is received by The Freedom Travel Group Limited.
Amount of cancellation charges shown as a percentage of the booking price.*
|No. days before departure||Amount payable|
|More than 98 days||Deposit - unless full payment was required at time of booking|
|57-98 days||30% or deposit if greater|
|8 - 21 days||90%|
|7 days or less||100%|
Note: if the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. The full insurance premium is retained in the event of cancellation.
* Bookings that include Charter or Scheduled Flights and/or cruise may incur different cancellation charges.
Any part payments made before your balance is due will form part of the deposit payment made to your tour operator and will be forfeited in the event of a cancellation.
If we change or cancel your booking
It is unlikely that we will have to make any changes to your travel arrangements, as we do plan the arrangements many months in advance. Occasionally we have to make changes and we reserve the right to do so at any time. Most of these changes are minor and we will advise you of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us; if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table below.
In accordance with EU Directive – (EC) No. 2111/2005, article 9, we are required to bring your attention the existence of a 'community list', which contains details of air carriers that are subject to an operating ban with in the EU Community.
The community list is available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm
In accordance with EU regulations, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such change is deemed a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
When a major change occurs, we will inform you as soon as reasonably possible, if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure within which a major change or cancellation is notified to you or your travel agent.
Credit/compensation per full fare paying passengers (excluding infants).*
|No. days before departure||Amount payable|
|More than 84 days||Nil|
* For children invoiced at reduced rates, credit/compensation will be paid on a pro rota basis of the adult rate.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.
These can include, for example, war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
If you have a complaint
If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the resort representative, hotel manager, villa management company or transport agent) who will do their best to put things right. If your complaint is not resolved locally, you should contact us on 0800 078 3902 to advise us of the problem so that we may endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home to : Customer Services, Florida4less, 401 Warth Business Centre, Warth Raod, Bury, BL9 9TB giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
You must communicate any complaint to the supplier of the services in question as well as any resort representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
For complaints arising from Scheduled airlines, we will act as a liaison between you and the airline, to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the airline directly.
It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly during or once the Package is over. Failure to follow the above procedures during your holiday, and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures during your holiday, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.
We aim to resolve all complaints ourselves, but if this is not possible, your complaint can be considered under a scheme devised by ABTA and administered by CEDR Solve. The scheme does not apply to claims over £25,000 in total or more than £5,000 a person, nor to claims mainly about illness or injury. To take advantage of the scheme you must contact CEDR Solve within 18 months of returning from your holiday.
Our liability to you
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you an appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
a. The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
b. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
If you cancel your booking
Any part payments made before your balance is due will form part of the deposit payment made to your tour operator and will be forfeited in the event of a cancellation.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices: The Freedom Travel Group Limited, Hamil Road, Burslem, Stoke On Trent, ST6 1AJ
Under EU law Reg 261/2004 you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these terms and conditions.
If any payments to you are due from us any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk
Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, an you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Passport, visa, immigration & vaccinations
A full British passport (valid for at least 6 months beyond the end of your holiday) is required for travel your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements or if you are not in possession of the relevant vaccination certificates.
It is also your responsibility to arrange adequate insurance cover for your trip and to take relevant details of the policy with you.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation. To assist you, we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements.
Any rail, road and other departure times are supplied by the carriers. They are subject to inter alia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that departures will take place at the times shown on your tickets. The timings are estimates only. The Freedom Travel Group Limited does not have any liability to you for any delays that may arise. Further, your dealings with all carriers are subject to the conditions of the carrier, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you will fly, your airport of destination and type of aircraft on which you will travel. However if any of these details change subsequently, and you choose to cancel as a result, our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.
Conditions of Travel: We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability, which may require special treatment or assistance, must advise The Freedom Travel Group Limited in writing of the condition so that appropriate advice and assistance can be given. NB Passengers may be refused passage where as a result of failing to notify The Freedom Travel Group Limited appropriate arrangements cannot be made.
The Freedom Travel Group Limited has no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination-please check (with the airline used) for details. Passengers are advised that most airlines operate a non-smoking policy.
We reserve the right to determine the hotel, air carrier, flight routing (flights will not necessarily be direct or non-stop) and airport, for all holidays advertised.
Special Requests: Where special requests for flight seats, room allocation, diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled, they cannot be guaranteed. Furthermore, The Freedom Travel Group Limited will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on by The Freedom Travel Group Limited to an airline, the confirmation of seat numbers is at the discretion of the airline.
Behaviour: You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, The Freedom Travel Group Limited will not refund any portion of the cost of your holiday and, if The Freedom Travel Group Limited incurs any expense because of your behaviour, you will be obliged to compensate The Freedom Travel Group Limited for that expenses.
Direct / Indirect Flights
Please ensure before booking that you have thoroughly checked your flight itinerary as certain airlines sell flights that they class as "direct" but are NOT non stop services
Examples of airlines that offer these flights are: US Airways, Delta Airlines, Air France, United Airlines and others
Information regarding these stops is given to you on your initial holiday / flight result page
Additional terms for cruise only bookings
It is the customers responsibility to settle all of their on board accounts.
Children under the age of 18 will not be carried unless accompanied by an adult over the age of 21 at time of boarding who accepts responsibility for their welfare conduct and behaviour.
Infants younger than 6 months at point of boarding may not be accepted on some ships, full detail is provided at booking stage and we accept no liability for incorrect information that may have been provided by you.
You must declare any pregnancy to us at the earliest opportunity as on certain cruise ships carriage of advanced pregnant women is not permitted, typically if the pregnancy is more than 24 weeks at the anticipated return date. We reserve the right to refuse passage onboard to any person who appears to be in advanced stages of pregnancy.
These booking conditions are our responsibility, as your tour operator. They are not issued on behalf of and do not commit any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
Our ABTA No is K5501
Our ATOL number is 6042